OUR DEDICATION
FAQs
Frequently Asked Questions
Call Answering FAQs
Yes, all our receptionists are based in the UK.
A telephone answering service is a business or service that answers phone calls on behalf of other companies or individuals. It is designed to handle incoming calls, chat messages, provide information, and sometimes forward calls based on the client’s instructions. These services provide coverage outside of regular business hours, during peak times, or when the client is unavailable. They are used by a variety of industries, including healthcare, legal, real estate, and small businesses, to ensure no calls are missed and to maintain professional communication with customers.
You are given a divert number that is unique to you. Any calls received on that line will make your business information present automatically here at Intouch and the call will be answered in your company name.
Absolutely not! Our customers are with us because the want to be, not because they are tied in. It’s 30 days notice to cancel any service.
As standard, our telephone answering service operates from 8.30am to 5.30pm. Outside of these times your calls will divert to our voicemail system, where your Intouch PA will have recorded a personalised greeting message for you. For telephone answering support outside of these hours, talk to us about our evening, weekend and 24/7 solutions.
Virtual Office FAQs
The office is based just outside Cambridge and has a Cambridge address and postcode.
A virtual office is a service that provides businesses with a professional address and office-related services without the need for a physical office space. This concept allows employees and business owners to work remotely while still maintaining a professional presence. Providing services such as mail forwarding, hot desking and meeting rooms. See how services page for full list of features and benefits. Virtual offices are popular among startups, freelancers, small businesses, and remote workers, providing them with the flexibility to operate from anywhere while maintaining a professional image.
We are open 9am to 5pm Monday to Friday. Excluding bank holidays. Please check our socials or website for seasonal opening hours.
Absolutely not! Our customers are with us because the want to be, not because they are tied in. Its 30 days notice to cancel any service
Yes, you can collect your post at your convenience during our business hours. It’s always best to contact reception before hand to check what your collecting is available and has not been forwarded to you. You will need to bring photo ID to collect any items.
When we send out your first item that requires postage we normally take a £10.00 postage deposit. Postage costs are then billed against this on a monthly basis and once depleted, it is taken again. The deposit taken may increase from £10 depending on the volume of mail you require forwarding or the forwarding service chosen.
